Services                                                                                                                   

Document Workflow Analysis

Our team of experienced specialists will review your processes to identify areas where increased effectiveness and efficiencies can be achieved.   From document input, to storage, retrieval, security, output and distribution, we will identify opportunities and  help you develop a cost savings plan.

Application Solution Impementation and Support

We are with you every step of the way to help your organization get the most from your investment.  We will work with your staff, in a manner they can understand, at fair prices. 

Hardware Maintenance

We offer professional proactive, authorized service for select  Hewlett Packard Printers; Konica Minolta  Copiers and Printers; Panasonic Printers, Copiers, and Facsimile; Okidata Printers, as well as Duplo  Digital Printing Systems  and Paper Handling products. 

Gateway’s manufacturer-certified, award winning service team is geared to achieve 100% customer satisfaction.

We focus on maintaining your system and fixing it right the first time so you can minimize downtime and emergency service calls.

Gateway understands how important it is for us to respond quickly to service requests on your business equipment in order to maintain maximum productivity in your workplace. To provide you with the fastest possible response to your service requests, we have initiated a "4 hour on site" program. Our service representative will be on site no later than 4 hours after you place a request for service. We believe that immediate, action allows for the problem to be handled the best way possible.

Online usage tracking, expense reporting and service history available through iManager.

Preventative Maintenance

To optimize equipment performance, Gateway offers proactive preventative maintenance.

We monitor up-time on each machine and schedule proactive preventative maintenance calls.

This keeps your system performing at its best and eliminates the need for most service calls.

Experienced Team

Gateway’s experienced customer service representatives have an average tenure of 7+ years.

This means you can deal with people you know and trust who have the knowledge and experience to maintain and service your office equipment.

Fast Service Response Time

Gateway’s computerized dispatching process ensures fast response time. After our dispatchers enter your service needs, the system automatically pages a service representative. They are supplied with cellular phones and will arrive at the customers location within 4 hours.

Our "4 hour on site" program ensures that you know when a service representative will arrive.

Parts Management

Every customer service representative stocks a variety of the most commonly needed parts.

Each local office stocks a selection of machine parts as a backup to the technician.

In an emergency, Gateway can overnight parts from Konica, Panasonic or Duplo.

Networking Services

When you get a digital system from Gateway, we do more than just sell it to you. Our Systems Integration Specialist can connect it to your network or PC.

Even if you have an information solutions team on hand, Gateway’s systems integration specialists have strong network and computer knowledge plus in-depth knowledge of our products. This makes them particularly qualified to ensure that the system is connected correctly for your environment and your particular applications.

Whether you’re connected to a multifunction device, a color copier, or a network laser printer, Gateway’s Systems Integration Specialists are available before the sale to answer your questions about connectivity, compatibility and to help you plan the best digital solution for your environment. And, after the sale, they can either implement the solution by connecting the system to your PC or network, or assist your I.S. department with this task.

Gateway’s System Integration service is one more way Gateway brings customers solutions.